Last Reel help
How can we help?
Answers to the questions we hear most. Can’t find yours? Email us and a person at COOKOO Technologies will reply.
Your account
How do I sign in?
Tap Continue with Google, or create an account with your email and a password. If you forget your password, tap Forgot password? on the sign-in screen and we’ll email you a reset link.
Will my projects be on my new phone?
Yes. Projects are saved to your account as you work, so they appear when you sign in on another phone. You can keep editing offline; changes sync when you’re back online.
Projects
How many projects can I have?
Three on the free plan, unlimited with Pro. To free a slot, delete a project from the … menu on its card in Projects. The same menu renames and duplicates projects.
Rendering and export
Where do my videos go?
Credits are rendered on your phone, then saved to Photos or your gallery, or shared to another app. If saving fails, allow Last Reel to add to Photos in your phone’s settings.
Which formats can I export?
The free plan exports H.264 and HEVC up to 1080p. Pro adds ProRes (where your phone supports it), PNG sequences and 4K. On the free plan you can watch one optional ad to unlock Pro formats for a single render.
Pro and subscriptions
What does Pro include?
Unlimited projects, ProRes, PNG and 4K on every render, and no ads. Every block, timing and look tool is on both plans.
I paid, but Pro isn’t showing.
In Settings, tap Restore on your plan card (or Restore purchase on the Pro screen) while signed in to the same Google Play or Apple account you bought it with.
How do I cancel or change my subscription?
In Last Reel, open Settings and tap your Pro plan card, or manage it in your store: on Android, Google Play → Payments & subscriptions → Subscriptions; on iPhone, Settings → your name → Subscriptions. Deleting your account doesn’t cancel a subscription, so cancel first.
Privacy and your data
Can I turn off analytics or personalised ads?
Yes. Go to Settings → Privacy & data. See the Privacy Policy for everything we collect and why.
How do I delete my account?
In Settings, tap Delete account. Without the app, follow the steps on our account-deletion page.
Contact support
In the app, go to Settings → Contact support, or email hello@cookoo.dev. Tell us your phone model and what happened, and include a screenshot if you can.